Privacy Policy
This Privacy Policy explains how AFEX ("we") collects, uses and protects personal data received through the afex.uz website and our official social media channels (Instagram, Telegram).
What data we collect
- Contact and price request forms: your name, phone number and message text.
- Website chat: your messages, and your name and phone number if you provide them.
- Instagram Direct: messages sent to our business account, as well as your profile name, username and avatar (via the Meta platform API).
- Telegram: messages sent to our bot or business account and your public profile details.
- Account: the phone number and name provided at registration.
How we use the data
- Responding to enquiries and providing customer support;
- processing price and product requests;
- improving our service quality.
Your data is never sold or shared with third parties for advertising purposes.
Storage and security
Data is stored on protected servers and is accessible only to authorised staff. Conversations are kept for as long as necessary to provide customer service.
Third-party platforms
Messages from Instagram are delivered via Meta Platforms and messages from Telegram via the Telegram Messenger platform; each has its own privacy policy. We only receive messages addressed to us and public profile information.
Data deletion
You may request deletion of your personal data and conversations at any time — via our contact page or by messaging us in the same channel (Instagram/Telegram). Your data will be deleted within 30 days.
Changes
This policy may be updated; the current version is always available on this page.